Terms & Conditions for Aim 2 Succeed

Process
We will spend time with you identifying and clarifying exactly what it is you require. Having agreed the scope, we will send you an outline to ensure we both understand what is required, the time and financial constraints involved and how success will be measured. Once this has been agreed we will confirm if the client would like to proceed and will request invoice details.

Bookings
Aim 2 Succeed will accept a booking as confirmed once invoice details have been received (contact and address to which the invoice should be sent or Purchase Order number, if appropriate). Cancellation terms will then be applicable if events are cancelled at short notice (see below).

Payment
The fees and expenses agreed for consultancy or training arrangements will be invoiced the week of delivery. As we are not sending invoices out in advance of delivery, we expect payment within 4 weeks of invoice. If we do not receive prompt payment we reserve the right to charge interest and costs of recovery in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended). If we do not receive prompt payment we may need to invoice for subsequent work 6 weeks prior to delivery.
Fees quoted do not include VAT and this will be added at the standard rates.

Cancellation or Postponement
Any notice of cancellation or postponement must be given in writing.
In the event of cancellation or postponement of agreed consultancy or training, the following charges will apply:

• Any expenses incurred by Aim 2 Succeed (eg accommodation, travel, cancellation fees, etc).
• Notice of less than 4 weeks, 100% cancellation fee will be incurred.
• Between 4 and 6 weeks a 50% cancellation fee will be incurred and any fees for preparation and work completed.
• No credit, transfer or refund can be given for cancellations.
• If Aim 2 Succeed cancels a course, alternative dates will be offered. If these are not suitable any fees already received will be fully and immediately refunded.

Please note - Aim 2 Succeed reserves the right to:

• Move a course to an alternative venue for operational reasons.
• Modify the course content to ensure continuous improvement of the product.
• Cancel a course at short notice due to operational difficulties or where delegate numbers do not reach the minimum required to operate the course.
• Ask delegates to leave a course on grounds of poor conduct or lack of commitment and not to refund the fee.

All Aim 2 Succeed contracts will be governed by and construed in all respects in accordance with the laws of England.